Refunds & Returns

The Happy Belly Guarantee 🐾

At Macy Cakes Dog Bakery, your dog’s happiness is the whole point. If your pup doesn’t love their treats, or their tummy doesn’t agree with them, we give you your money back. No returns. No forms. No fine print.

How It Works

  1. Try it. Give the treats to your dog.
  2. Not a fit? Email us. Send one email to hello@macycakesdogbakery.com within 15 days of your delivery date and tell us your order number.
  3. We refund you. You get your money back in full, to your original payment method. We don’t ask you to take a replacement instead.

What You Do Not Have to Do

  • You do not have to ship anything back to us.
  • You do not have to keep the original packaging.
  • You do not have to send photos or fill out a form.
  • You do not have to explain yourself. No questions asked.

Please keep or safely discard the product — there is nothing to return.

What Happens Next

  • Response: We reply within 2 business days.
  • Processing: Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

The Fine Print (there is barely any)

  • The Happy Belly Guarantee covers one claim per household on your first order of a given product.
  • Requests must be made within 15 days of delivery.
  • Damaged or lost-in-transit orders are covered separately and are not subject to the 15-day window or the one-claim limit — see If Your Order Arrives Damaged or Never Arrives below.
  • Custom and special-order items are handled case by case; email us and we’ll work it out.

If Your Order Arrives Damaged or Never Arrives

This one works differently, because it isn’t a problem with the treats — it’s a problem with the carrier. You should still get your treats.

  • We ship you a free replacement. No return, no fee, no reshipping cost to you.
  • Prefer your money back instead? Just say so and we’ll refund you in full. Your choice.
  • Email hello@macycakesdogbakery.com with your order number. A quick photo helps us file the carrier claim, but it is not required.
  • This is not limited by the 15-day window or the one-claim-per-household limit. Carrier problems are always covered.

A Note from Our Kitchen
We bake in small batches because we care what goes into your dog. If something isn’t right, we genuinely want to know — your feedback is how we get better.

Questions? Email hello@macycakesdogbakery.com. We’re always happy to help.