Refund policy
Our Happiness Promise 🐾
At Macy Cakes Dog Bakery, your pup’s happiness means everything to us. If you’re not completely satisfied with your purchase, we’re here to make it right.
The Basics
Window: You may request a replacement or full refund within 15 days of your purchase date.
Condition: To be eligible for a return, the item must be in the same condition you received it and in its original packaging.
Quality Check: Because many of our treats are handmade and baked fresh, we may request additional details to ensure we handle your request properly.
How to Request a Refund or Replacement
To get started, please email us at: support@macycakesdogbakery.com
In your email, please include:
- Product Name: The specific treat or item purchased.
- A Photo: A quick snapshot of the product.
- The Reason: A brief explanation of the issue.
This helps our team resolve your request as quickly as possible!
What Happens Next
- Response: We’ll get back to you within 2 business days.
- Processing: Approved refunds or replacements are processed as quickly as possible, and no later than one week after approval.
A Note from Our Kitchen We created Macy Cakes Dog Bakery to bring joy to you and your furry family members. If something isn’t right, we genuinely want to know. Your feedback helps us keep tails wagging!
Still have questions? Don’t hesitate to reach out — we’re always happy to help!